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Helifly Flight and Booking Policies

  • Bookings are essential.
  • Flights and costs are subject to availability, confirmed passenger and baggage weights.
  • Flights are subject to weather conditions on the day of travel.
  • Flight and tour durations are estimates and may be affected by weather, air traffic control and other conditions on the day.
  • Passenger carrying charter flights are conducted under day VFR rules and are limited to daylight operations only.
  • At time of booking of the helicopter flight there needs to be a minimum of two people for the local scenic flights, winery tours and heli-fly fishing experience. For the snow scenic flight to Mount Bogong and Falls Creek there needs to be a minimum of three passenger for the flight.

 

Flight Cancellation Policy

Cancellations more than 7 days prior to booked experience: Full refund of 100% or voucher to the same value amount. Credit Vouchers are not refundable and cannot be transferrable to another party.
Cancellation less than 24 hours prior to booked experience: No refunds or credit vouchers apply. Any booked passengers that fail to arrive at the nominated date and time will not be eligible for a refund.

 

Weather Limitations

In line with our Flight Cancellation Policy, flights cancelled or postponed due to weather will be considered a cancellation by Helifly on safety grounds and will not be charged, except in some cases where preparation costs have been incurred by Helifly

As safety is our primary consideration Helifly will take a conservative approach and restrict or cancel flight operations in inclement or marginal weather. Weather conditions associated with poor visibility, low cloud, extreme winds, low light levels and thunderstorms present circumstances that may limit or restrict flight.

Helifly will make every effort to advise clients in advance of forecast weather conditions that may restrict flight operations. We will endeavour to provide advance notice of the potential for delay or cancellation in order to provide clients with as much time as possible for alternative transport to be arranged or to reschedule as necessary.

The most accurate aviation forecast for the following days weather is issued after 4:30pm the day prior. The observed weather conditions and updated forecasts are not available until the morning of the intended flights.

 

Payment

All prices listed within this website, unless otherwise stated, include GST.

Booking Security: A form of booking security is required at the time of reservation. This can be provided by using a valid credit card or a company Purchase Order for clients approved by Helifly to pay by account.

Payment: Payment in full prior to or on the day of flight is required for all clients unless approved in advance by Helifly to pay by account.

Payment can be made by VISA, MasterCard, AMEX, EFT, cash or by valid Helifly issued Gift Certificates.

 

Refunds

Refunds are not available for services provided but not utilised by a client. Please choose carefully. We do not normally give refunds except as defined in our cancellation policy. You can choose between a refund, exchange or credit when your flight has been cancelled by Helifly, has been wrongly described, or is different to the product purchased. All refunds will be made to the payee by the method of payment received.

 

Passenger Manifesting Requirements

In accordance with Civil Aviation Safety Authority CAAP 235-1 (para.11) all passengers are required to provide full name, accurate weight and baggage details prior to their flight in any Helifly aircraft. These details are required for aircraft manifesting and loading calculations.

 

Baggage & Weight Restrictions

Light handbags and small backpacks are permitted on flights. Larger or heavier items are permitted by prior arrangement, subject to confirmed size and weight. Dangerous goods as specified by aviation regulations are not permitted on Helifly flights. Other weight restrictions may also affect passenger loads either separate or all together on specific flights.

Helifly will not be responsible or liable for any loss, damage or inconvenience caused in the handling of passengers equipment, property or luggage, including as a result of negligence.

 

Passenger Refusal Policy

Helifly Helicopter Services, in accordance with Australian Aviation Law, reserves the right to refuse any passenger who, in the opinion of the pilot, may provide a hazard to aviation or to the safety and comfort of other passengers. Passengers may be refused for reasons including but not limited to: perceived intoxication; erratic, offensive or threatening behaviour; or implied risk to the safety of the flight. A pilot or staff member’s decision to refuse a passenger is final and will be upheld. In the event a passenger is refused, full charges may apply.

 

Gift Vouchers

  • Bookings are essential to redeem your gift certificate.
  • Gift certificates are valid only to the date as shown on the voucher and flights must be booked and used before the expiry date (3 years from date of purchase).
  • Please treat your certificate with care – a lost or damaged certificate cannot be replaced.
  • Gift certificates are non-refundable and may not be redeemed for cash.
  • Please present your gift certificate to your pilot at the time of your flight.

 

Insurance

Helifly Helicopter Services is fully insured for all operations we undertake, including passenger liability insurance, as required by Australian aviation law.

About Us

Helifly offers a range of helicopter services including Charter, Aerial Work and helicopter Flight Training up to a Private or Commercial Pilot Licence.

Helifly also offers a wide range of Scenic or Joy Flights to suit your needs.

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Contact Us

Office:
Helifly
Lockheed Drive,
Albury Airport
NSW, 2640

Phone:
Marianne Evans 0423 697 611